TERMS AND CONDITIONS
Seller: Matěj Kachel
Registered office: Gregorova 1757/42, 741 01 Nový Jičín, Czech Republic
ID (IČO): 24618586, registered in the Trade Register
The Seller is not a VAT payer.
Contact Information:
E-mail: uniquesnkrs.store@gmail.com
WhatsApp: +420 735 893 625
Instagram: @uniquesnkrs
Phone: +420 735 893 625
Delivery Address (for complaints, returns):
Matěj Kachel, Na Lani 267, 741 01 Nový Jičín, Czech Republic
Bank Details CZK:
Account number: 4319379073/0800
IBAN: CZ17 0800 0000 0043 1937 9073
BIC/SWIFT: GIBACZPX
Currency: CZK
Bank Details EUR:
Account number: 4319379073/0800
IBAN: CZ17 0800 0000 0043 1937 9073
BIC/SWIFT: GIBACZPX
Currency: EUR
Introductory Provisions
These Terms and Conditions regulate the rights and obligations between the Seller and the Buyer when purchasing goods through the online store
For the purposes of these Terms and Conditions, a distinction is made between two categories of Buyers:
a) Buyer – Consumer – a natural person who, when concluding and performing the purchase contract, does not act within the scope of their business activity, trade, or other independent entrepreneurial activity.
b) Buyer – Entrepreneur – a person who acts within the scope of their business activity or independent exercise of their profession when concluding and performing the contract. The provisions of these Terms and Conditions regulating consumer rights (in particular Articles 7 and 8) do not apply to the Buyer – Entrepreneur.
The Buyer agrees to the content of these Terms and Conditions and confirms that they have familiarized themselves with them prior to the conclusion of the contract.
Legal relations are governed by Act No. 89/2012 Coll., the Civil Code, as amended, and Act No. 634/1992 Coll., on Consumer Protection, as amended.
All information regarding the processing of personal data is specified in the Privacy Policy document available on the e-shop website.
The Seller reserves the right to change or supplement the Terms and Conditions. This does not affect the rights and obligations components that arose during the period of validity of the previous version of the Terms and Conditions.
1. DEFINITIONS
1.1. Price is the financial amount for the Goods.
1.2. Shipping Cost is the amount for delivery, including packaging.
1.3. Total Price is the sum of the Price of the goods and the Shipping Cost.
1.4. Invoice is a tax document.
1.5. Order is a proposal to conclude a purchase contract.
1.6. User Account is a customer account created through registration.
1.7. Buyer is a customer of the e-shop.
1.8. Goods are products offered in the e-shop.
2. GENERAL PROVISIONS
2.1. The purchase of goods takes place through the e-shop.
2.2. The Buyer is obliged to provide true and complete information.
2.3. Product reviews are verified based on actual completed orders.
2.4. The Buyer bears the costs of using remote communication means at standard rates.
3. CONCLUSION OF THE CONTRACT
3.1. The purchase contract can only be concluded in the Czech language.
3.2. The contract is concluded remotely through the e-shop.
3.3. The Order contains, in particular, the selected goods, the price of the goods, the method of delivery, and the contact and billing details of the Buyer.
3.4. The Order is completed by clicking the button "Order with obligation to pay".
3.5. The purchase contract is created upon confirmation of the order by the Seller, sent to the Buyer's e-mail address.
3.6. If the goods are unavailable (e.g., due to the unavailability of the base footwear model from the supplier), the Seller will contact the Buyer without delay to agree on further steps or cancellation of the contract.
3.7. In the event of an obvious technical error regarding the stated price of the goods, the Seller reserves the right to withdraw from the contract.
3.8. The Buyer is obliged to pay the Total Price of the order.
3.9. An Order can also be created via the User Account.
3.10. Discount codes can be applied when creating an order.
4. USER ACCOUNT
4.1. A User Account is created upon the registration of the Buyer.
4.2. The Buyer is obliged to provide true data.
4.3. Login data is confidential, and the Buyer is obliged to protect it.
4.4. The User Account is non-transferable.
4.5. The Seller may cancel the account after 12 months of inactivity.
4.6. The User Account may not be available continuously.
5. PRICE AND PAYMENT CONDITIONS
5.1. Prices of goods are listed in the e-shop.
5.2. The Seller is not a VAT payer.
5.3. Payment for goods takes place exclusively non-cash via the GoPay+ payment gateway. Due to the nature of the goods (custom-made production), cash on delivery (COD) is not possible.
5.4. The invoice will be sent electronically to the Buyer's e-mail.
5.5. Ownership of the goods passes to the Buyer upon full payment of the price and taking delivery of the goods.
6. DELIVERY
6.1. Delivery takes place through shipping companies: Zásilkovna / Packeta, PPL / DHL, DPD, GLS, Česká pošta / Balíkovna.
6.2. The Seller delivers goods to the Czech Republic, Slovakia, Germany, Austria, Poland, Romania, and Hungary.
6.3. The usual delivery time is approximately 3–14 business days from the credit of the payment to the Seller's account. This period is indicative and may vary depending on the scope of individual customizations, production capacity, availability of the base footwear model, or circumstances beyond the Seller's control. In justified cases, the delivery time may be longer; the Buyer will be informed of this fact without undue delay.
6.4. The Buyer is obliged to check the shipment upon receipt.
6.5. If the shipment is not accepted by the Buyer (unless it constitutes a withdrawal from the contract in accordance with the law), the Seller is entitled to claim compensation for the actual costs incurred for the failed delivery of the goods.
6.6. The costs of repeated delivery caused by the Buyer are borne by the Buyer.
6.7. Responsibility for damage to the goods passes to the Buyer at the moment of receipt.
7. COMPLAINTS (RIGHTS FROM DEFECTIVE PERFORMANCE)
The provisions of this article apply only to the Buyer – Consumer.
7.1. The Seller is responsible for ensuring that the goods are free from defects upon receipt.
7.2. Rights and obligations arising from defective performance are governed by the Civil Code.
7.3. A complaint can be filed via:
- E-mail: uniquesnkrs.store@gmail.com
- WhatsApp: +420 735 893 625
- Goods for complaint must be sent to the address: Matěj Kachel, Na Lani 267, 741 01 Nový Jičín, Czech Republic. It is recommended that the Buyer contacts the Seller prior to shipping to clarify delivery details.
7.4. A complaint can be resolved by repair, replacement, a reasonable discount, or withdrawal from the contract and a refund, in accordance with the consumer's legal rights.
7.5. The complaint, including the elimination of the defect, will be settled no later than 30 days from its submission, unless the Seller and the consumer agree on a longer period.
7.6. The consumer can point out a defect that appears on the goods within a period of two years from receipt. This does not apply to normal wear and tear corresponding to the nature of the goods and the method of their use.
7.7. Normal wear and tear caused by use is not considered a defect, particularly mechanical wear of the sole, scuffs, normal wear of protective layers, gradual wear of hand-applied paints or design elements caused by standard wear, improper maintenance, contact with water, chemicals, excessive moisture, or mechanical damage.
7.8. The Buyer is obliged to follow the recommended care for custom-modified footwear. The Seller bears no responsibility for defects caused by inappropriate use or maintenance of the goods.
8. WITHDRAWAL FROM THE CONTRACT
The provisions of this article apply only to the Buyer – Consumer.
8.1. NOTICE TO THE BUYER: Given that all goods offered in the e-shop (custom sneakers) are modified and manufactured individually based on a specific order and according to the Buyer's wishes, the Buyer DOES NOT HAVE the right to withdraw from the purchase contract without giving a reason within 14 days of receiving the goods, in accordance with Section 1837(d) of the Civil Code.
8.2. If the goods have not been modified according to the Buyer's wishes and were in stock, the consumer has the right to withdraw from the contract within 14 days of receiving the goods. In such a case, they are obliged to return the goods without undue delay to the address: Matěj Kachel, Na Lani 267, 741 01 Nový Jičín, Czech Republic. The costs of returning the goods in this case are borne by the Buyer.
8.3. Funds (in the event of a valid withdrawal) will be returned within 14 days in the same manner they were received, unless the Seller and the Buyer agree otherwise.
8.4. Due to the handmade nature and individual customizations, individual products may slightly differ from the product photos listed on the e-shop. These minor variations resulting from the nature of handmade work are not considered a defect of the goods.
8.5. The Buyer acknowledges that custom footwear modifications are performed by hand and may show natural signs of individual production. The lifespan of hand-applied design elements depends mainly on the intensity of use, maintenance method, and wearing conditions. Natural wear and tear resulting from standard use is not a defect of the goods.
8.6. The Seller is not officially connected with Nike, Adidas, Vans, or any other brands of the original footwear manufacturers listed on the e-shop. The offered products are original products of the named brands, which are individually and artistically customized by the Seller to order.
9. DISPUTE RESOLUTION
9.1. Complaints and inquiries can be sent to: E-mail: uniquesnkrs.store@gmail.com, WhatsApp: +420 735 893 625.
9.2. The Buyer – Consumer has the right to an out-of-court settlement of a consumer dispute through the Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID (IČO): 000 20 869, internet address: www.coi.cz.
10. FINAL PROVISIONS
10.1. These Terms and Conditions are governed by the laws of the Czech Republic.
10.2. Communication between the parties takes place mainly via e-mail and WhatsApp.
10.3. The Seller reserves the right to change the Terms and Conditions. A change to the Terms and Conditions does not affect the rights and obligations that arose while the previous version was effective.
10.4. The Seller bears no responsibility for the impossibility of performance caused by force majeure.
10.5. The Terms and Conditions are stored in electronic form, and the Buyer is recommended to save or print them upon purchase.
10.6. These Terms and Conditions come into effect on May 25, 2026.